Delivery usually takes 3–14 days. This timeframe allows us to ship directly from our long-standing workshop partners, carefully prepare your order, and complete a final quality check before it leaves. Fewer middlemen means better prices — and pieces that arrive exactly as they should.

Most orders arrive toward the earlier end of the window. You'll receive tracking as soon as your parcel is on its way. Thank you for your patience — it will be worth it.

If your order hasn't been processed yet, we can still change or cancel it. Once processing has started, it's no longer possible to edit or cancel the order.

Yes. If you'd like a refund or replacement, our return process is simple. Visit our Returns Policy page, print and complete the form, and include it in your return package.

Absolutely — sale items can also be returned. To receive a full refund, please return all items from the promotion. If you'd like to keep one or more pieces, that's fine — your refund will be adjusted to reflect the items kept.

We're always happy to help. Email us anytime at info@agnesjewels.com and our team will get back to you as soon as possible.